Protect your investment with our Extended Coverage Plans. ECP coverage gives you peace of mind, knowing that we will resolve any unexpected failures with your AV equipment purchased through Evolution. These plans are designed to be comprehensive, offering full coverage for up to 5 years.
We provide full coverage against the failure of any AV components in your system. This means we’ll handle any required troubleshooting, on-site service, repairs, or replacements for a period of up to 5 years.
You'll never have to worry about an unexpected or expensive repair bill for as long as you're covered under the plan. Parts, labour and shipping costs for the repair or replacement of failed equipment are all covered.
Our team will take full responsibility for addressing issues with your system if something fails. From remote troubleshooting to on-site service and product replacement- we’ve got you covered.
Coverage begins on the date of invoicing and continues for the term specified on the invoice. Policy terms are quoted for the entire protection period and are not in addition to the manufacturer’s warranty.
This Plan provides coverage for defects in material or workmanship. Wear and tear, accidental abuse, misuse, unauthorized modification, image “burn-in”, damage through power surge, flooding, or any physical damage is not covered.
Should a product require multiple repairs during the Plan coverage period, or if the product is not economical to repair, Evolution may, at their discretion provide a new similar product at no charge to the Customer. Evolution AV will attempt to replace the original product with the same brand but reserve the right to substitute brands or products when necessary.
The Plan includes the cost of “on-site” service if the site is located within 60 kilometers of any Evolution AV office location. If the site is further than 60 kilometers from an Evolution office, the Customer will be responsible for travel-related costs.
In order for “on-site” service to occur, the Customer must ensure that Evolution technicians have uninterrupted access to the room where the product resides. If technicians are unable to access the room or system for the full length of time required for troubleshooting, repair, or replacement, the visit will be chargeable to the Customer.
If necessary, the product must be accessible and removed from any custom mount(s)/structures(s) at the Customer’s own cost so that it may be accessible to the technician. If a lift is required to service the product, it must be provided at the Customer’s cost.
The ECP ceases immediately if the serial number on a product has been tampered with or adjusted by any person other than the manufacturer. If a product has been used in an extreme environment (exposure to heat, dust, or other elements), if it has been used for any purpose other than its designated purpose, or if it is not operated in accordance with the Manufacturer’s instructions.
This ECP only covers the product purchased and does not cover any accessories including, but not limited to, batteries, software, add-on or plug-in devices, remote controls, projection and projection bulbs/lamps or lenses. Cosmetic issues, which do not limit the function of the covered product(s) are not covered.
The Plan provides coverage for any AV equipment provided by Evolution AV as a part of a system. This Plan does not provide extended coverage for installation or workmanship (beyond Evolution’s included workmanship coverage). This Plan does not provide coverage allowing for the customer to make any changes or amendments to any programming or system functionality once an initial installation or setup has been completed. Coverage for partial systems is not offered.
In the case of failure, the Plan covers the repair or replacement of the failed item only, not the entire system. For example: If a failed display or LED panel is a part of a larger video wall, the Plan provides coverage for the repair or replacement of the failed component only and does not provide for the replacement of the entire video wall.
Plan coverage does not include loaner equipment unless otherwise noted
Service shall be provided during regular working hours - 8:00am-4:30pm Monday-Friday, excepting statutory holidays. Any work required outside of regular working hours is billable at a rate of $172.50 /hr.
If a claim is made for service and it is determined by Evolution AV that there is no defect or that any defect was caused by misuse/abuse of the product, or any reason other than defects in material or workmanship, the service call to visit the Customer’s site, along with repair or replacement will be chargeable to the Customer at Evolution’s standard service rates.
Evolution AV is not to be liable for any damage or misuse how-so-ever caused, whether directly or indirectly, to the covered product or its components. The maximum liability of Evolution AV under this ECP shall never exceed the purchase price of the product that is covered.
The Plan may be cancelled at the option of Evolution AV at any time if there has been any breach/misrepresentation of the terms listed in this document. At this time, Evolution AV will provide notice and a refund of the purchase price for the remaining portion of the ECP (total ECP Price x the remaining percentage of the term) to the Customer. Upon forwarding such notice and refunds, the ECP shall be cancelled for all purposes.
For any “open-box” or demo items, and items where a comparable replacement item is not available, Evolution AV may, at their discretion, issue a credit in the amount of the original purchase price, (less 30% depreciation for the first year/partial year, and 15% depreciation for every subsequent year/partial year) and the unused portion of the ECP, instead of providing a replacement product.
Loss of data or damages caused by the loss of data, data reconstruction costs, or loss of business costs and/or revenue are not covered by this Plan. Software issues and firmware updates are not covered by this Plan.
